Frequently Asked Questions 

Here are some questions we get the most. If you don’t find here what’s in your mind, please reach out to us anytime on phone, and email. 

To place an order, make sure you are logged in to your Tel Others account or Create New Account. 

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, browse different categories. Click on a product to see more details. To add the product to your cart, click on the “Cart” icon.  

Click on “View cart” to see your shopping cart.   

After you add something to your cart, you can continue shopping. To check out, click on the red button that says “Proceed to Checkout.”  

On the checkout page, add or select your shipping address. At this time, we only ship within the contiguous U.S. Next, select your payment method as Paypal. Paypal allows you to use credit card, debit card, netbanking. 

Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the red button that says “Place Order.” We’ll send you an email confirming your order. 

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order! 

We accept Visa, MasterCard, American Express, Discover and PayPal. 

Our return policy is simple and worry-free: If you’re not 100% unconditionally satisfied with your pet supplies, you can return them within 15 days of purchase.  If you would like to request a return or replacement, please send us a message with your order number. 

We do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis. 

telothers.com does not take title to returned items until the item arrives at our vendor’s center. At our discretion, a refund may be issued without requiring a return. In this situation, Tel Others does not take title to the refunded item. 

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 You can reach one of our devoted customer service reps toll-free at 1-302-208-0170 anytime, day or night – we’re available 24/7. You can also chat or email support@telothers.com, and we’ll get right back to you with a response.

We’re available all day every day, 24/7

Your privacy is very important to us. Read our Privacy Policy for more details. 

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